If something isn't quite right

Most eligible items may be returned within the return window as long as they are unworn, unused, unwashed, in their original condition, and returned with any original tags or packaging when applicable. Items that show signs of wear, washing, use, damage after delivery, pet hair beyond normal try on, odors, or alterations may not qualify for a refund. Gift cards are non-refundable, and we currently do not have additional final sale categories unless otherwise stated on the product page or in our official policy.

Please contact us to begin your return within 30 days of delivery. We recommend reaching out as soon as you know an item won't work for your pup so we can help you through the process.

Little dogs come in all kinds of shapes and proportions, so we understand that sometimes a size just doesn't work. If your item is eligible for return, contact us within 30 days of delivery to begin the process. Before placing a replacement order, we recommend reviewing our size guide and comparing your dog's neck, chest, and back measurements with the product specific chart. If you're unsure about the next size, send us your dog's measurements and we'll be happy to help.

We currently do not offer direct exchanges. Instead, return the eligible item for a refund within the applicable return period and place a new order for the size, color, or style you'd prefer. This also allows you to order your replacement sooner without waiting for the original item to complete the return process.

If an item arrives damaged or defective, contact us as soon as possible and include your order number, a brief description of the problem, clear photos showing the issue, and a photo of the shipping label or packaging when relevant. Please keep the item and packaging until we've reviewed your request and provided instructions.

If we sent the wrong product, size, color, or style, contact us with your order number and clear photos of what you received. We'll review the issue and help determine the appropriate next step.

Some Arlo's Closet orders may arrive in multiple packages because products can be fulfilled from different locations. Check your shipping confirmation and tracking information to see whether another package is still on the way. If all shipments show as delivered and something is still missing, contact us with your order number so we can look into it.

All returns must be started through Arlo's Closet support. Please contact us before sending anything back so we can review your request and provide the correct return instructions.

Once your return has been reviewed and authorized, we'll provide the appropriate return instructions and return address. Please do not mail your item back until you have received those instructions from us.

Unless otherwise required by our policy or the return involves an eligible damaged, defective, or incorrect item, return shipping is the customer's responsibility. We strongly recommend using a tracked shipping method and keeping your shipping receipt until your return has been completed. Arlo's Closet cannot be responsible for unauthorized returns or return packages lost in transit.

Once an eligible return has been received, reviewed, and approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 5 to 10 business days. After we issue your refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Unless otherwise required by our official policy, original shipping charges are non-refundable. Approved refunds generally cover the purchase price of the eligible returned item rather than the original delivery charge.

Because we begin processing orders quickly, there is only a short window for cancellations. Please contact us within approximately 12 hours of placing your order if you need to cancel. If your order has not yet entered processing or fulfillment, we'll do our best to accommodate your request. Once processing or fulfillment has begun, cancellation may no longer be possible.

Gift cards are non-refundable and cannot be returned for cash except where required by applicable law.

Three simple steps. First, contact us with your order number and tell us what you'd like to return and why. Second, wait for return instructions; we'll review your request and provide the correct instructions if the item is eligible. Third, send your approved return, following the instructions provided and keeping your tracking information until the return has been completed. Please do not send anything back before receiving authorization from Arlo's Closet.