Refund policy
Last updated: August 10, 2026
At Arlo's Closet, we want you to feel confident shopping for your pup. If something isn't quite right with your order, please contact us first at returns@arloscloset.com with your order number.
We'll review your request and provide the appropriate next steps.
30-DAY RETURN WINDOW
You may request a return within 30 days of delivery.
To begin a return, contact us at returns@arloscloset.com and include your order number and the item you would like to return.
Please do not send any item back before receiving return instructions from Arlo's Closet.
Receiving return authorization does not automatically guarantee a refund. Returned items must still meet the eligibility requirements below and may be inspected before a refund is approved.
RETURN ELIGIBILITY
Unless an item arrived damaged, defective, or incorrect, returned merchandise must be:
- Unworn
- Unused
- Unwashed
- In its original condition
- Free from damage, stains, odors, or alterations
- Returned with original tags and packaging, when applicable
Items that do not meet these requirements may not qualify for a refund.
Because our products are intended for pets, please take extra care when checking fit before extended wear.
PROOF OF PURCHASE
To process a return, we may require your:
- Order number
- Email address used at checkout
- Proof of purchase
- Photographs of the product or packaging when relevant
Providing complete information helps us review your request more efficiently.
RETURN AUTHORIZATION
All returns must be authorized by Arlo's Closet before being shipped.
Do not send merchandise to the manufacturer, supplier, fulfillment partner, or any address printed on the original shipping package unless Arlo's Closet support has specifically instructed you to use that address.
Unauthorized returns may not reach the appropriate return facility and may not be eligible for processing or refund.
RETURN ADDRESS
The correct return address will be provided after your return request has been reviewed and authorized.
Please do not ship anything back until you have received return instructions from Arlo's Closet.
Return locations may vary depending on the product or fulfillment location.
RETURN SHIPPING
For standard returns, return shipping costs are the customer's responsibility unless otherwise stated in this policy or required by applicable law.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been completed.
Arlo's Closet cannot be responsible for authorized return packages that are lost in transit before reaching the designated return location.
RESTOCKING FEES
Arlo's Closet does not charge a restocking fee for eligible returns.
SIZING-RELATED RETURNS
We understand that finding the right fit for a dog can sometimes take a little trial and error.
If an item does not fit, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.
Before ordering another size, we recommend reviewing:
- The product-specific size chart
- Our Size Guide
- Your dog's neck, chest/girth, and back-length measurements
Because sizing may vary between products and suppliers, the size chart shown on the individual product page should be used for that specific item.
If you're unsure which size to order, contact us and we'll be happy to help compare your dog's measurements with the available sizing.
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different size, color, or style, you may return an eligible item for a refund in accordance with this policy and place a new order for the item you prefer.
Placing a new order separately also allows you to secure the replacement item without waiting for your original return to be received and processed.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us as soon as possible and within the applicable 30-day return window.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the damage or defect
- A photograph of the shipping label and/or packaging when relevant
Please keep the item and its packaging until we have reviewed your request and provided instructions.
If we confirm that the item arrived damaged or defective, we'll provide the appropriate resolution in accordance with this policy and applicable law.
INCORRECT ITEMS
If you receive an item, size, color, or style different from what you ordered, please contact us within 30 days of delivery.
Include your order number and clear photographs of the item received.
Once we verify the issue, we'll provide instructions and work with you to resolve the error.
MISSING ITEMS
Some Arlo's Closet orders may be fulfilled from different locations and arrive in multiple packages.
If only part of your order has arrived, review all available tracking numbers before reporting an item missing.
If all associated shipments have been delivered or the remaining item appears unusually delayed, contact us with your order number so we can review the shipment.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
Gift cards
At this time, Arlo's Closet does not maintain additional general final-sale categories unless otherwise clearly stated on an individual product page or promotion.
Any rights that cannot legally be excluded or restricted remain unaffected.
REFUNDS
RETURN INSPECTION
Once an authorized return is received, we will inspect the item and notify you whether your refund has been approved.
Returned merchandise must meet the eligibility requirements stated in this policy.
If additional information is needed to complete our review, we may contact you using the information associated with your order.
APPROVED REFUNDS
If your refund is approved, it will be issued to the original payment method used for the purchase.
We aim to issue approved refunds promptly after completing our inspection. Please allow up to 5 business days for Arlo's Closet to process an approved refund.
After we issue the refund, your bank, credit card company, or other payment provider may require additional time to make the funds available in your account.
ORIGINAL SHIPPING CHARGES
For standard customer-initiated returns, original shipping charges are non-refundable unless otherwise required by law or stated in this policy.
The refund will generally cover the purchase price of the eligible returned item or items.
REFUND TO ORIGINAL PAYMENT METHOD
Refunds are issued to the original payment method whenever possible.
We cannot normally redirect an approved refund to a different card, bank account, or payment method simply because the original payment method is no longer preferred.
If you have concerns about an expired or replaced card, contact your financial institution for information about how refunds to that account are handled.
ORDER CANCELLATIONS
Because we begin processing orders quickly, cancellation requests must be submitted as soon as possible.
We generally allow cancellation requests within approximately 12 hours of placing an order, provided the order has not already entered processing or fulfillment.
To request a cancellation, contact:
Include your order number and indicate that you are requesting cancellation.
We will do our best to accommodate your request, but cancellation is not guaranteed once processing or fulfillment has begun.
SALE & PROMOTIONAL ITEMS
Unless a promotion or product page specifically states otherwise, eligible items purchased using a discount code or during a promotion remain subject to the same return requirements outlined in this policy.
If an item is specifically identified as Final Sale before purchase, the terms disclosed for that promotion or product will apply, subject to applicable law.
GIFTS & GIFT CARDS
Gift cards are non-refundable except where otherwise required by applicable law.
If merchandise was purchased as a gift, any approved refund will generally be returned to the original payment method used to place the order.
HOW TO START A RETURN
To request a return:
1. Email us at returns@arloscloset.com.
2. Include your order number and identify the item you would like to return.
3. Tell us the reason for the return and include photographs when the item is damaged, defective, incorrect, or otherwise requires visual review.
4. Wait for authorization and return instructions.
5. Ship the eligible item only to the return address provided by Arlo's Closet.
Do not send merchandise back without authorization.
CONTACT US
Questions about a return, refund, damaged item, incorrect order, or cancellation can be directed to:
Arlo's Closet A brand of Mr.4DoubleO Inc.
Email: returns@arloscloset.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
YOUR CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified under applicable law.
Where applicable consumer protection laws provide rights beyond those described in this policy, those legal rights will continue to apply.