Getting your order to you

Most orders are prepared and processed within 1 to 3 business days before shipment. Processing time is separate from delivery time and includes the time needed to prepare, verify, and fulfill your order. You'll receive tracking information once your order, or an individual item within your order, has been fulfilled and prepared for shipment.

Arlo's Closet currently ships within the United States. Most U.S. orders are expected to arrive within approximately 8 to 14 business days after processing, although some shipments may take longer. Orders may travel through YunExpress and its carrier partners, including local last mile delivery services. Please remember that delivery estimates are not guaranteed arrival dates.

Once your order, or part of your order, has been fulfilled, tracking information will be sent to the email address used at checkout. It may take a short period after receiving your tracking number for the carrier's system to display its first scan. For more information, visit our track your order page.

Some products may be fulfilled from different locations. When this happens, your order may be divided into multiple shipments that have separate tracking numbers, travel through different carrier facilities, and arrive on different days. If one item arrives before the rest, check your shipping confirmation and tracking information to see whether another package is still on the way.

Contact us as soon as possible with your order number and the correct shipping information. If your order has not yet entered processing or fulfillment, we'll do our best to update the address. Once an order has been processed, fulfilled, or shipped, we may no longer be able to make changes. Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing checkout.

Customers are responsible for providing a complete and accurate shipping address at checkout. An incorrect or incomplete address may result in delivery delays, failed delivery attempts, packages being returned to sender, or additional shipping costs. If you notice an error after placing your order, contact us immediately.

Once your package has been transferred to the carrier, transportation and delivery timing are largely managed by the carrier network. Delays can occasionally occur because of severe weather, holiday or peak shipping volume, transportation disruptions, carrier processing delays, local delivery issues, address problems, or other events outside our control. Tracking information will generally provide the most current status available. If your shipment appears unusually delayed, contact us with your order number and we'll help review the available information.

First, check your tracking information for the latest carrier update. If the package is still moving through the shipping network and remains within the estimated delivery window, allow additional time for delivery. If tracking has stopped updating for an unusually long period or the estimated delivery window has passed, contact us with your order number and tracking information so we can help investigate.

Start by checking your front door, porch, garage, or other safe delivery locations, your mailbox or parcel locker, with members of your household, with neighbors when appropriate, with building staff, reception, or a mailroom if applicable, and any delivery notes or photos provided by the carrier. Some carriers may mark a shipment delivered shortly before the package is physically completed. If you still cannot locate your order after checking these areas and allowing a reasonable amount of time, contact us and we'll help determine the next step.

At this time, Arlo's Closet ships within the United States only. We hope to expand our shipping options as the boutique grows. If international shipping becomes available in the future, applicable shipping times, customs requirements, duties, and taxes will be provided during checkout or within the updated Shipping Policy.

Because we currently ship only within the United States, international customs duties and import taxes do not presently apply to standard Arlo's Closet orders. If international shipping is introduced in the future, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated.

Because we begin processing orders quickly, there is only a short cancellation window. Please contact us within approximately 12 hours of placing your order if you need to cancel. If the order has not yet entered processing or fulfillment, we'll do our best to accommodate your request. Once processing or fulfillment has begun, cancellation may no longer be possible.

Please make sure your delivery location is secure and that your shipping information is accurate before placing your order. Once a carrier confirms delivery to the address provided at checkout, additional investigation may be required before a missing package claim can be resolved. If something doesn't look right, contact us and we'll help review the available tracking and delivery information.

Questions about a shipment? Reach out with your order number and we'll help you review what's happening.