Frequently asked questions

We begin processing orders quickly so we can get your pup's new pieces on the way as soon as possible. If you need to make a change or cancel an order, contact us within 12 hours of placing it. If your order has not entered processing yet, we'll do our best to accommodate your request. Once processing or fulfillment has begun, changes and cancellations may no longer be possible. Contact us as soon as possible.

Contact us immediately with your order number and the correct shipping address. If your order has not yet been processed, we'll do our best to update it before shipment. Once a package has been fulfilled or shipped, we may not be able to change the delivery address. Please double check your shipping information before completing checkout.

It only takes a minute or two, and it is the best way to get the right fit. You need three measurements:

1. Neck — around the base of the neck, where a collar sits.
2. Chest — around the widest part of the chest, just behind the front legs. This is the most important one.
3. Back length — from the base of the neck to the base of the tail.

Use a soft measuring tape, or a piece of string that you then hold against a ruler. Keep it snug but not tight, and measure while your dog is standing. Then match your numbers to the size chart on the product page. Our size guide walks you through each step.

Measure your dog's neck, chest or girth, and back length, then compare those measurements with the size chart shown on the individual product page. Because sizing can vary between styles, measurements are more reliable than breed, weight, or the size your dog normally wears. Our size guide walks you through exactly how to measure.

We suggest measuring your dog rather than choosing by breed. Two dogs of the same breed can be quite different sizes, so a chihuahua, yorkie, dachshund, pomeranian, or maltese may each need a different size depending on their build. Measure your dog's neck, chest, and back length, then use the size chart on the product page. If you are unsure, send us your measurements and the item name and we will help you choose. See the size guide.

Small dogs are the heart of Arlo's Closet, and our collections are primarily curated around little frames, proportions, and sizing. However, some styles may also be available in larger sizes upon special request. Availability varies by product, and not every item is produced beyond the sizes shown on the website. If you love a style but don't see your dog's size listed, contact us with your dog's measurements and the product name, and we'll be happy to check whether additional sizing is available.

Yes, depending on the style. Some Arlo's Closet pieces are produced in additional sizes beyond those regularly listed in our boutique, and certain styles may extend several sizes larger. Because larger size availability depends on the individual product and supplier, we cannot guarantee that every design will be available for larger dogs. If your dog's measurements fall outside the listed size chart, send us their neck, chest, and back length measurements along with the product you're interested in, and we can check whether a larger size is available by special request.

Possibly. Some of our products are available from the maker in additional sizes that we may not regularly stock or display on the website. If you need a size larger than what's shown, contact us before ordering. Include the product name or link and your dog's neck, chest, and back length measurements, and we'll check availability for you. Special request sizing is not available for every style and may be subject to different availability or fulfillment times.

Our collection includes pieces from different makers and suppliers, and sizing standards are not identical across every style. That means your dog may wear one size in one item and another size in something else. Always follow the chart on the individual product page rather than relying on the size label alone.

The best choice depends on the garment and your dog's build. As a general rule, consider sizing up for thick or fluffy coats, relaxed fit clothing, dogs near the upper end of a size range, and pieces where a little extra movement is preferred. If you're unsure, send us your dog's measurements and the product you're considering, and we'll be happy to help you compare sizes. See the size guide.

Most orders are prepared for shipment within 1 to 3 business days. Processing time is separate from delivery time and includes the time needed to prepare, verify, and fulfill your order. Visit our shipping information page for complete details.

Most U.S. orders are expected to arrive within approximately 8 to 14 business days after processing. Delivery times are estimates rather than guarantees. Carrier delays, severe weather, high volume shipping periods, address issues, and other circumstances outside our control may affect delivery. You can find additional details on our shipping information page.

Orders may be transported through our fulfillment and shipping partners, including YunExpress and its last mile carrier partners, depending on the product and destination. Your tracking information will provide the most accurate details once your shipment is in transit.

Yes. Once your order, or an individual item within your order, has been fulfilled, tracking information will be sent to the email address provided at checkout. It may take a short time after fulfillment for the carrier's tracking page to begin displaying movement. Learn more on the track your order page.

Yes. Some products may be fulfilled from different locations, which means items from the same order can occasionally arrive in separate packages. When this happens, you may receive more than one tracking number. Don't worry if everything doesn't arrive on the same day.

First, check your tracking information for the latest carrier update. If your shipment appears unusually delayed or has stopped updating for an extended period, contact us with your order number and we'll help review the shipment. While some carrier delays are outside our control, we'll do our best to help you understand what's happening. Contact us.

We want every Arlo's Closet order to arrive exactly as expected. If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include your order number, a brief description of the issue, clear photos of the item, and photos of the shipping label or packaging when relevant. We'll review the issue and help determine the appropriate next step. See our returns and exchanges page for complete details.

We currently do not offer direct exchanges. If your item qualifies for a return, you can return it according to our return policy and place a new order for the size or style you prefer. This allows you to secure the replacement item without waiting for the original return to be processed. Start by reading returns and exchanges.

Eligible items may be returned within 30 days, subject to the conditions listed in our return and refund policy. Please review the full returns and exchanges policy before sending anything back.

Unless the return is the result of an eligible damaged, defective, or incorrect item, return shipping costs are the customer's responsibility. We strongly recommend using a tracked shipping method and keeping your receipt until your return has been completed. Our official refund policy contains the complete terms.

Once an approved return has been received and reviewed, the refund will be issued to your original payment method. Refund processing typically takes 5 to 10 business days, although your bank or card provider may require additional time before the funds appear in your account.

For many small dogs, yes. Little dogs lose body heat faster than big dogs, and short-haired or slim breeds feel the cold quickly. Clothing keeps them warm on walks and cozy at home, and can help keep them clean and dry. Many owners also simply enjoy dressing their dogs. The most important thing is a good fit, so your dog can move, sit, and play in comfort.

Often, yes, especially small, short-haired, senior, or slim dogs. Signs your dog may be cold include shivering, tucking in, lifting their paws, or wanting to head home early on a walk. A sweater or coat can make cold-weather walks much more comfortable, and a soft layer indoors helps dogs who like to burrow or nap in cool rooms.

Always follow the care instructions provided with the individual product whenever available. As a general guideline: fasten buttons, snaps, and other closures before washing; use a garment or laundry bag for delicate pieces when appropriate; wash gently; avoid excessive heat unless the care instructions specifically allow it; air dry when uncertain; and inspect clothing regularly for loose stitching, damaged fasteners, or worn components. Always prioritize your dog's comfort and safety.

Only the items specifically listed in the product description are included with your purchase. Props, toys, collars, bows, furniture, decor, and other accessories used in lifestyle photography may be shown for styling purposes only. Check the product description before ordering.

We work to represent every item as accurately as possible. Minor differences in color may occur because of lighting, photography, screen settings, or manufacturing variations, and pattern placement may also differ slightly between individual pieces. The product's overall design, colorway, and construction should remain consistent with the item shown.

Payments are processed securely through Shopify checkout. The payment methods currently available to you will appear during checkout and may vary depending on your device or payment provider.

Unless a promotion specifically states otherwise, discount codes may be subject to Shopify's combination rules and may not always be used together. Enter your promotional code during checkout to see whether it applies to your order.

Discounts generally need to be applied during checkout. If you experience an issue with a valid promotion, contact us as soon as possible and we'll review the situation. We cannot guarantee that discounts can be applied retroactively after an order has been completed.

We're happy to help with sizing, orders, shipping questions, product information, and anything else that makes shopping easier. Email us at support@arloscloset.com or send us a message through our contact page. Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.