Shipping policy
Last updated: August 9, 2026
At Arlo's Closet, we want you to know what to expect from the moment you place your order until your pup's new look arrives at your door.
This Shipping Policy explains where we ship, order processing, estimated delivery times, tracking, split shipments, address issues, delays, and other important shipping information.
WHERE WE SHIP
Arlo's Closet currently ships to customers within the United States.
International shipping is not currently available.
As Arlo's Closet grows, we may expand our shipping destinations. If international shipping becomes available, this policy will be updated with applicable delivery, customs, duties, and tax information.
ORDER PROCESSING
Most orders are processed within 1 to 3 business days before shipment.
Processing time is separate from delivery time and includes the time needed to prepare, verify, and fulfill your order.
Business days generally do not include weekends or recognized holidays.
During high-volume periods, promotions, holidays, or other unusually busy times, processing may take slightly longer.
Once your order, or an individual item within your order, has been fulfilled, tracking information will become available.
ESTIMATED DELIVERY
Most U.S. orders are estimated to arrive within approximately 4 to 9 business days after processing.
Some orders may take longer depending on the product, fulfillment location, carrier network, destination, weather, transportation conditions, or other circumstances.
Delivery estimates are estimates and are not guaranteed arrival dates.
If we become unable to ship an order within the applicable promised shipping timeframe, we will provide notice and any options required by applicable law.
SHIPPING CARRIERS
Orders may be shipped through YunExpress and its carrier partners, including local last-mile delivery services.
The carrier responsible for final delivery may differ from the carrier that originally transported your package.
Your tracking information will provide the most current available details about your shipment and delivery carrier.
TRACKING INFORMATION
Once your order, or an individual item within your order, has been fulfilled and prepared for shipment, tracking information will be sent to the email address used at checkout.
Tracking is not normally available immediately after an order is placed.
After receiving your tracking number, please allow some time for the carrier's system to register the shipment and display its first scan.
For additional tracking help, visit our Track Your Order page.
SPLIT SHIPMENTS
Products within the same order may be fulfilled from different locations.
When this happens, your order may arrive in multiple packages, and each shipment may have:
- A separate tracking number
- A different carrier
- A different estimated delivery date
If one part of your order arrives before another, please check all tracking information associated with your order before reporting an item missing.
FULFILLMENT PARTNERS
Some Arlo's Closet products are fulfilled on our behalf through third-party suppliers and fulfillment partners, including CJdropshipping.
Depending on the product and fulfillment location, this may result in separate packages, different carriers, or variations in processing and delivery times.
Regardless of where an item is fulfilled, your purchase remains an Arlo's Closet order, and questions about your order should be directed to Arlo's Closet customer support.
SHIPPING ADDRESS ACCURACY
Please carefully review your shipping information before completing checkout.
Make sure your:
- Full name is correct
- Street address is complete
- Apartment, suite, or unit number is included when applicable
- City and state are correct
- ZIP code is accurate
Customers are responsible for providing complete and accurate shipping information.
Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or packages being returned to sender.
If you notice an error after placing your order, contact us immediately.
ADDRESS CHANGES
If you need to change your shipping address, contact us as soon as possible at:
Please include your order number and the correct shipping address.
If your order has not yet entered processing or fulfillment, we will do our best to update the address.
Once an order has been processed, fulfilled, or shipped, we may no longer be able to modify the delivery address.
Address-change requests are not guaranteed after an order has been submitted.
DELIVERY DELAYS
Occasional shipping delays may occur because of circumstances outside our reasonable control, including:
- Severe weather
- Carrier disruptions
- Transportation delays
- Holiday or peak shipping volume
- Local delivery disruptions
- Address problems
- Unexpected fulfillment delays
- Other events affecting the shipping network
Tracking information generally provides the most current carrier update available.
If your order appears unusually delayed, contact us with your order number and we will help review the available shipment information.
If an order cannot be shipped within a promised shipping timeframe, applicable federal rules require sellers to provide the customer with the appropriate delay notice and the opportunity to agree to the delay or cancel for a refund.
TRACKING HASN'T UPDATED
It is normal for a package to occasionally go several days without a new tracking scan while moving between carrier facilities or being transferred to a local delivery partner.
If your shipment remains within its estimated delivery window, please allow additional time for tracking to update.
If tracking has stopped updating for an unusually long period or the estimated delivery window has passed, contact us with your order number and tracking number so we can help investigate.
MISSING PACKAGES
If your package has not arrived, first review your tracking information and make sure the estimated delivery period has passed.
If your order contains multiple products, also check whether the items were shipped separately.
If the package appears significantly delayed, missing, or no longer moving through the carrier network, contact us with your order number.
We will review the available tracking information and help determine the appropriate next step.
MARKED DELIVERED BUT NOT RECEIVED
If tracking shows your package as Delivered but you cannot locate it, please first check:
- Your front door, porch, garage, or other delivery areas
- Your mailbox or parcel locker
- Around entrances or other safe locations where a carrier may have left the package
- With other members of your household
- With neighbors, when appropriate
- With apartment, building, reception, or mailroom staff when applicable
- Any delivery notes or photographs provided by the carrier
In some cases, a carrier's delivery scan may appear before the package is physically located by the recipient.
If you still cannot locate the package after checking these areas and allowing a reasonable amount of time, contact us with your order number and tracking information.
We will help review the shipment and determine the next available step.
REFUSED OR RETURNED-TO-SENDER PACKAGES
Packages may be returned to sender because of:
- An incorrect or incomplete address
- Failed delivery attempts
- An unclaimed package
- Refusal of delivery
- Other carrier-related delivery issues
If a package is returned to sender, contact us so we can review the situation.
Depending on the circumstances, you may have the option to have an eligible order reshipped. Additional shipping charges may apply when a package was returned because of an incorrect address, refusal, or other customer-provided delivery issue.
If a refund is appropriate instead, it will be handled in accordance with our Return & Refund Policy and applicable law.
LOST OR DAMAGED SHIPMENTS
If tracking indicates that your package may have been lost in transit, or if your package arrives with visible shipping damage, contact us as soon as possible.
Please provide:
- Your order number
- Your tracking number
- A description of the issue
- Clear photographs of the package and shipping label when relevant
- Clear photographs of any damaged merchandise when applicable
Please keep the merchandise and packaging until we have reviewed the issue and provided instructions.
UNAVAILABLE ITEMS
Although we work to keep product availability accurate, an item may occasionally become unavailable after an order has been placed.
If we cannot fulfill an item you ordered, we will contact you with the available options.
If the unavailable item cannot be fulfilled and is canceled, any amount paid for that item will be refunded to the applicable original payment method.
ORDER CANCELLATIONS
Because we begin processing orders quickly, cancellation requests should be submitted as soon as possible.
We generally accept cancellation requests within approximately 12 hours of ordering, provided the order has not already entered processing or fulfillment.
Cancellation is not guaranteed once processing or fulfillment has begun.
To request cancellation, email:
Please include your order number.
DELIVERY ESTIMATES & CUSTOMER RIGHTS
All processing and delivery timeframes provided by Arlo's Closet are estimates unless expressly stated otherwise.
Shipping delays may occur due to carrier operations, weather, transportation issues, address problems, fulfillment disruptions, or other circumstances outside our reasonable control.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be waived.
Federal rules require online sellers to have a reasonable basis for advertised shipping timeframes and, when an order cannot ship within the promised timeframe, to provide customers with required delay or refund options.
CONTACT US
Questions about shipping, tracking, delivery, or an existing order may be directed to:
Arlo's Closet
A brand operated by Mr.4DoubleO Inc.
Email: support@arloscloset.com
When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.